Returns and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free policy to make the process as easy as possible.

Please read the following guidelines carefully:

  1. Eligibility:
    • We must be notified within 7 days following receipt of your collar.
    • The product must be in its original condition and unused.
  2. Returns Process:
    • To initiate a return, please contact us at [email protected] within the 7-day period. We will guide you through the process and provide you with a return authorization number.
    • We cannot accept returns that have not been previously authorized
  3. Refund Options:
    • Once we receive and inspect the returned item, we will process your refund
    • If the return meets our eligibility criteria, we will issue a refund to your original payment method within 7 business days
    • Shipping charges are non-refundable unless the return is due to a defective product or an error on our part
  4. Exchanges:
    • If you wish to exchange an item for a different size. Please contact us at [email protected] to check the availability.
    • We will guide you through the exchange process and provide instructions on returning the original item and receiving the replacement.

Please note that this returns policy is subject to change without prior notice. We reserve the right to refuse any returns that do not meet the above criteria or appear to be in violation of our policy.

For further assistance or to initiate a return, please contact us at [email protected].